Frequently Asked Questions

Ordering and Billing

1. What forms of payment do you take?

   We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

2. How do I install a font?

   How to Install Font on a Mac:

   1. Double click on .ttf file

   2. Click “Install Font” 

   3. Restart any programs you want to use font in 

   4. Use in any program you can type in 

   5. Have fun! 

   How to Install font on a PC: 

   https://www.fontspring.com/support/installing/how-do-i-install-fonts-on-my-windows-pc

3. What is the difference between Personal Use and Commercial Use?

   Personal Use can be used in classrooms, for personal coloring pages, gifts, valentines, etc. 

   Commercial Use must be purchased to use the font for anything business-related, for example: using the font on products, on anything you are going to sell, or on anything that promotes your business in any way (i.e. Instagram, personal blog).

4. How do I update my credit card?

   You can update your information through your account here. Just click on “update” under your payment method.

5. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this  includes email, shipping address, shipping service, and order contents.

6. Will I be charged sales tax?

   Customers who live in the following states will have sales tax listed at checkout as a separate line item: AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, and WY.These taxes are imposed by the state on the purchase of goods and services and are not limited to Rad & Happy. The applicable rate is set by each state respectively.

7. How will my credit card charge show on my banking statement?

   Charges on your credit card statement will appear as "Inked Brands Inc. DBA RAD & HAPPY" Inked Brands Inc. is the merchant of record on all transactions completed on radandhappy.com.

8. What are the terms for Preordering?

   Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once added to the Preorder list for a subscription (waitlist), you have agreed to purchase that particular item. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

9. When will my credit/debit card be billed for my subscription?

   Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 20th of each month for your recurring subscription.

Shipping and Returns

1. How much is shipping?

   Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Shop items will not be bundled with subscription orders. More shipping information can be found at https://shop.radandhappy.com/shipping.

   For all domestic orders, the Rad Mail™ kits will ship for free. A $3 processing fee will be charged for each Rad Mail™ subscription order shipping outside of the United States.

   Free shipping for all domestic orders of $79 and Canadian orders of $99. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.

2. How will my order be shipped?

   Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.

3. What is the return policy?

   Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.

4. I never received my order. What now?

   If your package did not arrive or you received incorrect items, please contact our Customer Experience Team here. Please note that the waiting period for shipments varies by destination. Domestic packages are deemed “lost” 30 days after shipment. Packages shipped to Canada and internationally may be declared “lost” 45 days after the shipment date. For packages shipped to Singapore and Malaysia, there is a 60 day waiting period, and a 120 day waiting period for shipments to Brazil.

5. When will my subscription be shipped?

   Your subscription order will ship on the 20th of the month (or the next business day). 

6. I haven't received my order. What now?

   Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

   Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.

My Account

1. How do I access and download my Color Happy digital pages?

   To download on your phone/iPad:

   -Make sure you’re logged in to your account.

   -Go to My Digital Files under the My Account drop down menu.

   -Click on your Color Happy digital file.

   -Click “Download”.

   -Save the file to print or upload onto your coloring app!

   -Check out Tara's YouTube video here.

   To download on your computer:

   -Make sure you’re logged in to your account.

   -Go to My Digital Files under the My Account drop down menu.

   -Click on your Color Happy digital file.

   -Click “Download”.

   -Depending on your browser will depend on where your file will save. It usually will be saved to a “Downloads” folder.

   -Click to open either PNG or PDF files. PDF works best for printing and coloring, PNG works best when you’re uploading to your iPad or tablet to digitally color.

   Find more tips in this blog post! http://blog.radandhappy.com/blog/colorhappyfaq

2. How do I update my credit card?

   You can update your information through your account here. Just click on “update” under your payment method.

3. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this  includes email, shipping address, shipping service, and order contents.

4. How do I log in?

   You will enter your email address or username and password by clicking on the "sign in" button in the top-right corner of the home page. "My Account" will appear once you are logged in.

Subscription

1. How do I access and download my Color Happy digital pages?

   To download on your phone/iPad:

   -Make sure you’re logged in to your account.

   -Go to My Digital Files under the My Account drop down menu.

   -Click on your Color Happy digital file.

   -Click “Download”.

   -Save the file to print or upload onto your coloring app!

   -Check out Tara's YouTube video here.

   To download on your computer:

   -Make sure you’re logged in to your account.

   -Go to My Digital Files under the My Account drop down menu.

   -Click on your Color Happy digital file.

   -Click “Download”.

   -Depending on your browser will depend on where your file will save. It usually will be saved to a “Downloads” folder.

   -Click to open either PNG or PDF files. PDF works best for printing and coloring, PNG works best when you’re uploading to your iPad or tablet to digitally color.

   Find more tips in this blog post! http://blog.radandhappy.com/blog/colorhappyfaq

2. What does month-to-month commitment mean?

   Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

3. How do I cancel my subscription?

   To cancel your Rad Mail™ subscription, you must contact our Customer Experience team here or via live chat. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 15th and the 20th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

   If you have a month-to-month subscription and you request to cancel between the 15th and the 20th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 20th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!

4. When will my credit/debit card be billed for my subscription?

   Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 20th of each month for your recurring subscription.

5. When will my subscription be shipped?

   Your subscription order will ship on the 20th of the month (or the next business day). 

6. What happens when I complete my initial subscription commitment? Is my subscription ongoing?

   Each type of subscription (month-to-month, 6-month, and 12-month) is ongoing, so you will continue to receive a monthly kit until you contact us to cancel. Your subscription will continue on a month-to-month basis at the rate you initially signed up with. If you wish to cancel following final shipment within your initial commitment, we simply ask that you notify us via conversation.

   For information regarding cancellation prior to the completion of your commitment, please refer to “Can I cancel my subscription?” located in this FAQ thread.

7. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this  includes email, shipping address, shipping service, and order contents.

Subscription Skipping

1. How do I select the skip option?

   You will go to MY ACCOUNT then MY RAD MAIL SUBSCRIPTION. You will see a link to "skip a month" to the right of your Rad Mail subscription.

2. When can I skip my Rad Mail?

   If you choose to skip the current month’s kit, you must select this option before 11:59PM ET on the 16th - before the kit is revealed. If you choose to skip the next month’s kit, you may do so between the 17th- 16th of the next month.

3. How often can I skip Rad Mail?

   Skipping allows you to skip the upcoming Rad Mail, one month at a time. You are not able to skip the same subscription two consecutive months in a row, however, there is no limit on the number of times you can skip a month’s kit within your subscription commitment term. Your subscription will automatically resume after the month you skip.

4. What if I change my mind after I schedule to skip a month?

   If you change your mind and want to receive the newest Rad Mail, simply cancel your skip before 11:59pm ET on the 19th.

5. I forgot to skip before the 16th of the month, now what?

   If you do not skip before 11:59pm ET the 16th of the month, you will have an order charged and shipped on the 20th for the newly revealed Rad Mail. Returns and refunds cannot be issued for forgotten skips.