Frequently Asked Questions

Ordering and Billing

1. What forms of payment do you take?

   We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

2. How do I update my credit card?

   You can update your information through your account here. Just click on “update” under your payment method.

3. How do I make changes in my shipping or billing information?

   All information can be edited on your account page. 

4. Will I be charged sales tax?

   Customers who live in California, Georgia, Kentucky, and Missouri will have sales tax listed at checkout as a separate line item. These taxes are imposed by the state on the purchase of goods and services and are not limited to Rad & Happy. The applicable rate is set by each state respectively.

5. How will my credit card charge show on my banking statement?

   Charges on your credit card statement will appear as "Inked Brands Inc. DBA RAD & HAPPY" Inked Brands Inc. is the merchant of record on all transactions completed on radandhappy.com.

6. What are the terms for Preordering?

   Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once added to the Preorder list, you have agreed to purchase that particular item. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

7. When will my credit/debit card be billed for my subscription?

   Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 20th of each month for your recurring subscription.

   *The first Rad Mail™ kit ships on 10/20/17.

Shipping and Returns

1. How much is shipping?

   Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Shop items will not be bundled with subscription orders. More shipping information can be found at https://shop.radandhappy.com/shipping.

   For all domestic orders, the Rad Mail™ kits will ship for free. A $3 processing fee will be charged for each Rad Mail™ subscription order shipping outside of the United States.

2. How will my order be shipped?

   Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.

3. What is the return policy?

   Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.

4. I never received my order. What now?

   If your package did not arrive or you received incorrect items, please contact our Customer Experience Team here. Please note that the waiting period for shipments varies by destination. Domestic packages are deemed “lost” 30 days after shipment. Packages shipped to Canada and internationally may be declared “lost” 45 days after the shipment date. For packages shipped to Singapore and Malaysia, there is a 60 day waiting period, and a 120 day waiting period for shipments to Brazil.

5. When will my subscription be shipped?

   Your subscription order will ship on the 20th of the month (or the next business day). 

   *The first Rad Mail™ kit begins in October and will ship on 10/20/17.

My Account

1. How do I update my credit card?

   You can update your information through your account here. Just click on “update” under your payment method.

2. How do I make changes in my shipping or billing information?

   All information can be edited on your account page. 

3. How do I log in?

   You will enter your email address or username and password by clicking on the "sign in" button in the top-right corner of the home page. Your username will appear once you are logged in.

Subscription

1. What does month-to-month commitment mean?

   Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

2. When will my credit/debit card be billed for my subscription?

   Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 20th of each month for your recurring subscription.

   *The first Rad Mail™ kit ships on 10/20/17.

3. When will my subscription be shipped?

   Your subscription order will ship on the 20th of the month (or the next business day). 

   *The first Rad Mail™ kit begins in October and will ship on 10/20/17.

4. How do I cancel my subscription?

   To cancel your Rad Mail™ subscription, you must contact our Customer Experience team here or via live chat. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 15th and the 20th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

   If you have a month-to-month subscription and you request to cancel between the 15th and the 20th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 20th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!